Terms of Service
Welcome to PODpluser, a print-on-demand clothing platform where you can design and purchase custom apparel. By accessing or using our website and services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use our Services.
These Terms apply to all registered users and visitors of PODpluser. Please read them carefully.
1. Acceptance of Terms
By creating an account, placing an order, or accessing our Services, you confirm that you are at least 18 years old or have the consent of a parent or guardian. You also agree to comply with these Terms and all applicable laws.
2. Account Registration
To use certain features of PODpluser, such as designing and ordering custom apparel, you must create an account. You agree to:
- Provide accurate, complete, and current information during registration.
- Maintain the security of your account credentials and not share them with others.
- Notify us immediately at service@podpluser.com if you suspect unauthorized use of your account.
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
3. User-Uploaded Content
Our platform allows you to upload images, designs, or other content ("User Content") to create custom apparel. By uploading User Content, you represent and warrant that:
- You own or have obtained all necessary rights, licenses, or permissions to use the User Content.
- The User Content does not infringe on any third-party intellectual property rights, including copyrights, trademarks, patents, or trade secrets.
- The User Content is not offensive, defamatory, illegal, or in violation of any applicable laws.
You grant PODpluser a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display your User Content solely for the purpose of producing and delivering your orders. For more details, please refer to our Intellectual Property Policy.
4. Order Process and Fulfillment
- Order Placement: When you place an order, you agree to provide accurate payment and shipping information. Orders are subject to acceptance by PODpluser, and we may refuse or cancel orders at our discretion (e.g., due to inventory issues or suspected fraud).
- Production and Shipping: As a print-on-demand service, orders are custom-made after placement. Production and shipping times may vary, and estimated delivery dates are not guaranteed. We are not responsible for delays caused by third-party shipping providers or customs processes.
- Pricing and Payments: All prices are listed in the currency displayed on the website. You are responsible for any applicable taxes, duties, or customs fees. Payments are processed securely through third-party providers.
5. Returns, Refunds, and Cancellations
- Custom Orders: Due to the personalized nature of our products, orders are non-returnable and non-refundable unless the product is defective or does not match the approved design.
- Defective or Incorrect Orders: If you receive a defective or incorrect product, please contact us at service@podpluser.com within 14 days of receipt. We may offer a replacement, refund, or store credit at our discretion.
- Cancellations: Orders may be canceled before production begins. Contact us immediately if you wish to cancel. Once production starts, cancellations are not possible.
6. Prohibited Conduct
You agree not to:
- Use our Services for any illegal or unauthorized purpose.
- Upload User Content that violates intellectual property rights, is offensive, or promotes harm.
- Attempt to hack, disrupt, or overload our platform, including through malware or unauthorized access.
- Misrepresent your identity or engage in fraudulent activities.
Violation of these Terms may result in account suspension, termination, or legal action.
7. Intellectual Property
All content, designs, logos, trademarks, and materials provided by PODpluser are our property or licensed to us. You may not reproduce, distribute, or use our intellectual property without prior written consent. For details on handling User Content and intellectual property disputes, please see our Intellectual Property Policy.
8. Limitation of Liability
To the fullest extent permitted by law, PODpluser and its affiliates, partners, or service providers are not liable for:
- Indirect, incidental, or consequential damages arising from your use of the Services.
- Delays, errors, or interruptions caused by third parties, such as shipping providers or customs authorities.
- Losses due to unauthorized access to your account if caused by your failure to secure your credentials.
Our total liability for any claim arising from these Terms or the Services will not exceed the amount you paid for the relevant order.
9. Indemnification
You agree to indemnify and hold harmless PODpluser, its affiliates, and service providers from any claims, losses, or damages (including legal fees) arising from your violation of these Terms, your User Content, or your use of the Services.
10. Termination
We reserve the right to suspend or terminate your access to the Services at our discretion, particularly if you violate these Terms or engage in prohibited conduct. You may terminate your account at any time by contacting service@podpluser.com.
11. Governing Law
These Terms are governed by the laws of [Your Jurisdiction, e.g., Delaware, United States], without regard to conflict of law principles. Any disputes arising from these Terms will be resolved in the courts of [Your Jurisdiction, e.g., Delaware, United States]. For European users, you may also have rights under local consumer protection laws.
12. Changes to These Terms
We may update these Terms at our discretion. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms. If you disagree with the changes, please discontinue using our Services.
13. Contact Us
If you have questions, concerns, or requests regarding these Terms, please contact us at:
Thank you for choosing PODpluser. We are committed to providing you with a seamless and creative experience.
