Refund Policy

Thank you for shopping at PODpluser, your print-on-demand clothing platform. We strive to ensure you are delighted with your custom apparel. This Refund Policy outlines the conditions under which refunds, replacements, or store credits may be issued. Please read it carefully before placing an order.

1. Eligibility for Refunds

Due to the personalized nature of our print-on-demand products, all orders are custom-made based on your specifications. As such, we generally do not accept returns or issue refunds unless one of the following conditions applies:

• Defective Product: The item is damaged, flawed, or otherwise defective upon delivery (e.g., printing errors, torn fabric, or manufacturing defects).
• Incorrect Order: The delivered item does not match the design, size, or specifications you approved during the order process.
• Non-Delivery: The item was not delivered due to an error by PODpluser or our shipping partners, and the issue is not attributable to incorrect address information provided by you.

2. Non-Returnable Items

The following are not eligible for returns or refunds:

• Products that match the approved design and specifications but are no longer wanted (e.g., due to a change of mind).
• Items damaged due to improper handling or use by the customer.
• Orders delayed by third-party shipping providers or customs processes beyond our control, unless non-delivery is confirmed.

3. Refund and Replacement Process

If you believe your order qualifies for a refund or replacement, please follow these steps:

1. Contact Us: Email us at service@podpluser.com within 14 days of receiving your order (or, for non-delivery, within 14 days of the estimated delivery date).
2. Provide Details: Include your order number, a description of the issue, and supporting evidence (e.g., photos of defects or incorrect items).
3. Review Process: We will review your request within 5 business days and determine eligibility for a refund, replacement, or store credit.
4. Return (If Required): If a return is necessary, we will provide a return shipping address. You are responsible for return shipping costs unless the issue is due to our error (e.g., defective or incorrect product).
5. Resolution: Approved refunds will be processed to your original payment method within 5 business days of receiving the returned item (if applicable). Alternatively, we may offer a replacement or store credit at our discretion.

4. Cancellations

• Before Production: You may cancel an order before production begins by contacting service@podpluser.comimmediately. If approved, a full refund will be issued to your original payment method.
• After Production: Once production starts, cancellations are not possible due to the custom nature of the order. 

5. Shipping  Fees

• Shipping Costs: Shipping fees are non-refundable unless the order qualifies for a refund due to our error (e.g., defective product or non-delivery).

6. Damaged or Lost Shipments

• Damaged During Shipping: If your order arrives damaged due to shipping, please contact us within 14 days of receipt with photos of the damage. We will work with our shipping partners to resolve the issue.
• Lost Shipments: If your order is lost in transit, we will investigate with the shipping provider. If confirmed lost, we will offer a replacement or refund.

7. International Orders

For customers in Europe, the United States, or other regions:

• Delivery times may vary due to customs processing or shipping logistics. Delays caused by customs or third-party carriers do not qualify for refunds unless the order is confirmed as non-delivered.
• You are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete addresses may incur additional shipping costs for redelivery.

8. Your Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws, such as those in the European Union (e.g., EU Consumer Rights Directive) or U.S. state laws. If you are an EU resident, you may have additional rights to return non-customized goods within 14 days, but this may not apply to personalized products.

9. Changes to This Policy

We reserve the right to update this Refund Policy at our discretion. Changes will be posted on this page. Your continued use of PODpluser after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us at:

• Email: service@podpluser.com

Thank you for choosing PODpluser. We are committed to ensuring your satisfaction with every order.